Delivery Notices

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    Delivery Information

    Shipping

    All items with the exception of Ammunition will be shipped via USPS (Ammunition will be shipped using Fed-Ex ground).

    Ammunition Policy

    All ammunition sales are final and nonrefundable.

    Product Information

    Product Returns

    Returns will only be accepted for merchandise found defective immediately upon receipt. Northwest Arsenal will provide YOUR CHOICE of a replacement item (pending availability) or full refund on all non-firearm products found defective upon receipt. Northwest Arsenal will not claim any responsibility for items damaged in shipping.

    What happens if the item is damaged during shipping?

    Returns will only be accepted for merchandise found defective immediately upon receipt. Northwest Arsenal will provide YOUR CHOICE of a replacement item (pending availability) or full refund on all non-firearm products found defective upon receipt.

    Northwest Arsenal will not claim any responsibility for items damaged in shipping. For items damaged in shipping, Users need to file a claim with the carrier.

    If you receive a defective item, please immediately call the shop at 541-729-3864 to request a return label.

    Important Reminders

    Please take your time to inspect all firearms thoroughly BEFORE proceeding with the transfer. Once a new firearm is transferred to you it is considered used, even if unfired. Consequently, we cannot provide a full refund for new firearms once they have been transferred into your possession.

    Also, we DO NOT reimburse FFL transfer fees on returned items.

    We do understand that some manufacturer defects may not be identifiable upon initial inspection. However, upon discovering a defect AFTER the transfer, the firearm MUST be returned directly to the manufacturer for replacement or repair (in accordance with the manufacturer’s warranty policy).

    By sending a defective firearm directly to the manufacturer, you can avoid the unnecessary transfer fees of returning the firearm to us through your local FFL dealer. PLEASE DO NOT SEND DEFECTIVE FIREARMS DIRECTLY TO Northwest Arsenal. Manufacturer repaired firearms can be returned directly to the customer without additional FFL transfer or associated fees.

    However, if the manufacturer chooses to replace the firearm, the replacement firearm must transfer through your local FFL dealer to document the replacement firearm serial number.

    Northwest Arsenal will not claim any responsibility for items damaged in shipping. For items damaged in shipping, Users need to file a claim with the carrier.

    If you receive a defective item, please immediately call the shop at 541-729-3864 to request a return label.

    Shipping Restrictions

    Product Returns

    • NorthWest Arsenal will not ship ANY items to the District of Columbia (Washington D.C.).
    • NorthWest Arsenal will not ship ANY items to the state of Massachusetts.
    • NorthWest Arsenal will not ship ANY AR or AK Parts or Firearms (Including Receivers) to residents of Connecticut, Chicago, Illinois, Cook County, Illinois, or Deerfield, Illinois.
    • NorthWest Arsenal will not ship ANY AR or AK Firearms (Including Receivers) to residents of Aurora, Highland Park, Deerfield, or Cook County, Illinois.
    • vwill not ship any handguns to CA that are not on the DOJ roster. This includes Single Shot Exemption conversions.
    • No AR parts will be shipped to Connecticut. All such orders will be cancelled and the customer will be charged a 5% fee.
    • All firearms sales to Puerto Rico residents are subject to review. Please send in a copy of your Puerto Rico-Issued weapons license after placing your order to Sales@northwestarsenal.com. Allow up to 3-5 business days for additional processing.
    • Stripped lower receivers will NOT be shipped to the following states:
      • Colorado (Boulder, Denver, Vail)
      • Connecticut
      • Massachusetts
    • Complete AR and AK receivers will NOT be shipped to the following states:
      • California
      • Colorado (Boulder, Denver, Vail)
      • Connecticut
      • Maryland
      • New Jersey
      • New York
    • Non-Compliant AR & AK models will NOT be shipped to the following states:
      • California (No “assault weapons” can be shipped.)
      • Colorado (Boulder, Denver, Vail)
      • Connecticut
      • Maryland
      • New Jersey
      • New York

    Please note that NorthWest Arsenal DOES NOT ship high-capacity magazines with firearms to the states listed above. We WILL NOT replace high capacity magazines with state compliant magazines. We DO NOT offer refunds in place of the magazines.

    Shipping Restriction Exceptions

    • Law enforcement officers must provide both their credentials and a letterhead signed by their department’s superior officer stating that the firearm will be used in the execution of the L.E.O.’s duties. NorthWest Arsenal only recognizes City Police Officers, County Sheriff Deputies, and State Police (including Highway Patrol) as L.E.O.’s.
    • Some of the states listed above may not have L.E.O. exemptions. Please contact us BEFORE placing your order.
    • NorthWest Arsenal does NOT ship directly to L.E.O.’s; the order must go to an FFL. NorthWest Arsenal does NOT make exceptions for this policy.

    P.O Box Shipment Restrictions

    Firearms cannot be shipped to a P.O. Box.

    NorthWest Arsenalabides by all Federal Regulations regarding hazardous material shipped through United States Postal Service. A hazardous material is any article or substance designated by the U.S. Department of Transportation as being capable of posing an unreasonable risk to health, safety, or property during transportation. This includes, but is not limited to:

    • Minor Blast/Minor Projection Hazard — Ammunition
    • Oxidizing Substances — Batteries
    • Flammable Solids — Black Powder
    • Flammable and combustible liquid — Cleaners, oil, and aerosol cans

    If you wish to order any hazardous material, you must provide a physical address for shipment through UPS.

    Magazine Ordering Restrictions

    NorthWest Arsenal abides by all state regulations regarding the sale of high capacity magazines. We DO NOT ship high-capacity magazines with firearms to the states listed below. We WILL NOT replace high capacity magazines with state compliant magazines. We DO NOT offer refunds in place of the magazines.

    It is the customer’s responsibility for understanding state laws regarding magazine capacities. Customers ordering magazines that are illegal to own in their state will have their orders canceled and will be charged a 5% restocking fee.

    States Magazine Restrictions

    • California — No magazines greater than 10 rounds
    • Colorado — No magazines greater than 15 rounds, effective July 1st, 2013
    • Boulder — No magazines greater than 10 rounds
    • Connecticut — 10 Rounds and less with a valid permit.
    • Hawaii — No magazines greater than 10 rounds
    • Illinois (North Chicago) — No rifle magazines greater than 16 rounds
    • Aurora, Skokie, Chicago, Evanston — No rifle magazines greater than 15 rounds
    • Highland Park, Cook County, Dolton, Homewood, Deerfield — No rifle magazines greater than 10 rounds
    • Deerfield — No shotgun magazines over 5 rounds
    • Indiana (South Bend) — No magazines greater than 15 rounds
    • Maryland — No magazines greater than 10 rounds October 1st, 2013
    • Massachusetts — No sales. NorthWest Arsenal will not ship ANY items to the state of Massachusetts.
    • New York — No magazines greater than 10 rounds
    • New Jersey — No magazines greater than 15 rounds
    • Vermont — No rifle magazines over 10 rounds will be shipped as of April 13, 2018. No pistol magazines over 15 rounds effective immediately.
    • Washington D.C. — No Sales.v will not ship ANY items to the District of Columbia.

    We will NOT ship high capacity magazines for CA customers to a High Capacity Magazine Dealer. High Capacity Magazine Dealers in CA may place orders with with customer directly.

    Magazine Restriction Exceptions

    • Law enforcement officers must provide both their credentials and a letterhead signed by their department’s superior officer stating that the magazine will either be used in the execution of the L.E.O.’s duties, or off duty. NorthWest Arsenal only recognizes City Police Officers, County Sheriff Deputies, and State Police (including Highway Patrol) as L.E.O.’s.
    • Some of the states listed above may not have L.E.O. exemptions. Please contact us BEFORE placing your order.

    Ammunition Ordering Restrictions

    NorthWest Arsenal abides by all state regulations regarding the sale of ammunition.

    • You agree and accept all policies described in our Terms of Use.
    • You are at least 21 years of age (for handgun ammunition) or 18 years of age (for rifle ammunition).
    • By purchasing ammunition, you are not violating any local, state, or federal laws.
    • You have not been convicted of any felony, a misdemeanor of domestic abuse, and you are not chemically dependent.
    • You have no legal restraint that would prohibit you from possessing, ordering, owning, or transferring ammunition.
    • You have never been committed to any mental institution, or been adjudicated as mentally defective.
    • You will not sell ammunition to any minor.
    • You cannot have ammunition shipped to a post office box.
    • You do not live in a state, city, or county that prohibits you from owning, purchasing, or transferring ammunition.
    • Customers who order ammunition in states prohibiting the order of ammunition will have their orders canceled and a 5% restocking fee will be charged.

    We Will NOT Ammunition to the Following Areas

    This is not a comprehensive list but is meant as a guide.

    It is in no way meant to include all laws and restrictions across the United States. Please contact the authorities in your area for any possible restrictions.

    • California — No Sales to the cities of Los Angeles, Oakland, Sacramento, San Francisco, or Avalon.
    • Connecticut — No sales without a valid permit.
    • Alaska — No Sales. Ammunition must be shipped to a freight forwarder.
    • Hawaii — No Sales. Ammunition must be shipped to a freight forwarder.
    • Illinois — No sales to the city of Chicago or Cook County. All other Illinois residents must email us a copy of their FOID card in addition to their State ID. Ammunition must ship to an address on one of these ID’s.
    • Massachusetts — No sales. NorthWest Arsenal will not ship ANY items to the state of Massachusetts.
    • Maryland — No Sales to the City of Annapolis and Montgomery County
    • New York — No Sales to New York City, or its five Burroughs. Starting January 1st, 2014 all ammunition must be sent to a FFL.
    • New Jersey — When ordering ammunition commonly used in a handgun/to be used in a handgun, email Palmetto State Armory a copy of your Firearms ID. We must ship to the address on the FID.
    • Puerto Rico —No Sales. Ammunition must be shipped to a freight forwarder.
    • Washington D.C. — No sales. NorthWest Arsenal will not ship ANY items to the District of Columbia.

    Other Ordering Restrictions

    • Alaska — No tannerite sales.
    • Hawaii — No magazines greater than 10 rounds. No AR or AK pistol sales.
    • Maryland — No tannerite sales.
    • Massachusetts — No sales.
    • Minnesota — The following firearms are prohibited in the state of Minnesota: GSG Rimfire pistols, Walther Rimfire Pistols, Cobra, Phoenix Arms, and Heritage Arms.
    • Ohio — No Mossberg 590 Shockwave or Remington Tac-14 shotguns.
    • Vermont — No rifle magazines over 10 rounds will be shipped as of April 13, 2018. No pistol magazines over 15 rounds effective immediately.
    • Washington D.C. — No sales.

    Changes to Privacy Policy

    We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

    We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

    You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

    Contact Us

    If you have any questions about this Privacy Policy, please contact us:

    • By email: Sales@northwestarsenal.com
    • By phone number: 541-275-9498
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